The Operations Mastery module introduces delegates to the concepts underlying effective operation and control of manufacturing and service businesses. Approaches to operations strategy, production control, inventory policy, facilities planning, methods improvement and technological assessment are studied. By the end of the program, delegates should:

  • Understand the dynamics of operations strategy and be able to develop one for a company.
  • Understand and apply the concepts of process improvement and re-engineering.
  • Be aware of the various manufacturing technologies and their purposes.
  • Understand the importance of quality management and statistical process control.
  • Be able to recommend a location for a facility and design its layout.
  • Be able to use a variety of forecasting techniques.
  • Understand the concepts and techniques of inventory management for independent and dependent demand items.
  • Know the differences between push and pull systems.
  • Understand project management and be able to apply project scheduling techniques.
  • Introduction to Operations and Supply Management.
  • Forecasting.
  • Process Design – product/service, process, facility, waiting lines, work systems and location.
  • Quality Management.
  • Capacity Planning and Inventory Control – lean manufacturing, inventory management, material requirements planning, just-in-time, enterprise resource planning, scheduling and control.
  • Supply Chain Management