Lean Six Sigma Deployment is Dexterity’s program for breakthrough business improvement using Lean Six Sigma. It is our 3-6 month “magic wand” for delivering substantial and quantifiable improvements to your business through very targeted and concerted Lean and Six Sigma efforts working in close conjunction with your key people.

At Dexterity, we pride ourselves on being results-oriented and our mantra in this respect is: “There should be quantifiable results from any intervention!” And we stand by this commitment to deliver on our promise.

Our team has created a world-class system for delivering industry-specific tailor-made Lean Six Sigma solutions for a variety of industries in telecommunications, banking, healthcare, manufacturing, building and construction, oil and gas, energy production, hospitality, fleet management, warehousing, etc.

A typical Lean Six Sigma deployment would go through the following phases:

  • Walking the value chain.
  • Mapping out internal processes.
  • Identification of process bottlenecks and constraints.
  • Bespoke Lean Six Sigma training (up to Green or Black Belt status as the case may be).
  • Identification of waste in the value chain.
  • Identification of low hanging fruits.
  • Project selection using DEA, QFD, VoC or other methodologies.
  • Developing metrics to quantify savings and benefits.
  • Sourcing internal sponsorship(s).
  • Project delivery using the Lean Six Sigma DMAIC project management process (3-6 months).
  • Project rollout, supervision, mentoring and coaching.
  • Change management.
  • Results evaluation and benefits review.
  • Replication and sustenance of gains.
  • Designing and documenting standard operating procedures (SOPs).
  • Project closure and certification.

Building efficient operation models is central to the long-term survival of any manufacturing setup. Dexterity and our partners have consistently delivered quality improvement, cost reduction and faster turn-around times across a plethora of manufacturing setups including print manufacturing.

Fig. 1 below details our full range of Lean Six Sigma (LSS) service offerings.








The natural progression for most organisations has been the transition from Service Pack 2 to Service Pack 3. Figure 2 below shows a typical roadmap of such a transition. The pilot phases will involve a core team of Change Agents and Champions, but to realize the full benefits, there will be the need to make Lean Six Sigma the way of life of the entire organisation over the long-term. There are a number of prescribed interventions towards this end, and these have been captured in Fig. 2.