The hard truth is that the companies that will survive and excel, are those ones that fully understand their customers’ needs and have the organisational structure, policies, procedures, processes and resources needed to implement quality management.
What does Quality mean to you, and to your organisation? Do you have a quality policy and a set of quality objectives? What are your customers’ demands for quality products and services? How have you captured and elucidated these needs? What in-house systems do you have in place for consistently delivering quality goods and services to your customers?
A quality management system (QMS) is a collection of business processes focused on achieving your quality policy and quality objectives. Our design and implementation of QMS services include capturing the voice of the customer (VOC), auditing internal processes, documentation, standardizing, training, and change management.